About this role
Technical Support Engineer - East Cost US
Responsibilities:
- Serve as the primary point of contact for customer inquiries and technical support.
- Analyze customer issues and provide expert troubleshooting to ensure timely resolutions.
- Collaborate with engineering teams to identify and resolve product-related problems.
- Contribute to the development of product documentation, knowledge base articles, and best practices guides.
- Serve as an internal and external point of contact for customer escalations.
- Work closely with cross-functional teams to address customer concerns and improve overall customer satisfaction.
Qualifications:
- 2+ years of experience in technical support roles.
- Proven ability to work with complex technical products and communicate effectively with technical teams.
- Experience supporting a B2B SaaS service.
- Proficiency with command line and log analysis.
- Excellent written and verbal communication skills in English.
- Experience interacting with product and engineering teams.
- Familiarity with any of the following business applications is a plus: Salesforce, NetSuite, Zendesk, Jira, Okta.
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Contract Type
Permanent
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Specialism
Sales
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Working pattern
Full Time
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Job ref
BBBH129778
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Expiry date
23 November 2024
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Sales
We know how salespeople work and what makes a successful team. It’s about connecting you with a business that aligns with your values and way of selling, so you can make a lasting impact.  
Our Sales recruitment consultants are sector specialists who work across four expanding markets – Civil Engineering, Infrastructure and Construction, FMCG & Consumer, Logistics, Supply Chain & Distribution, and Fintech & Commercial Sales. 
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