Technical Support Engineer

US$130000.00 - US$150000.00 per annum

New York

posted 24 Oct 24

Apply now

Technical Support Engineer

US$130000.00 - US$150000.00 per annum

Apply now

About this role

Technical Support Engineer - East Cost US

Responsibilities:

  • Serve as the primary point of contact for customer inquiries and technical support.
  • Analyze customer issues and provide expert troubleshooting to ensure timely resolutions.
  • Collaborate with engineering teams to identify and resolve product-related problems.
  • Contribute to the development of product documentation, knowledge base articles, and best practices guides.
  • Serve as an internal and external point of contact for customer escalations.
  • Work closely with cross-functional teams to address customer concerns and improve overall customer satisfaction.

Qualifications:

  • 2+ years of experience in technical support roles.
  • Proven ability to work with complex technical products and communicate effectively with technical teams.
  • Experience supporting a B2B SaaS service.
  • Proficiency with command line and log analysis.
  • Excellent written and verbal communication skills in English.
  • Experience interacting with product and engineering teams.
  • Familiarity with any of the following business applications is a plus: Salesforce, NetSuite, Zendesk, Jira, Okta.
  • Contract Type

    Permanent

  • Specialism

    Sales

  • Working pattern

    Full Time

  • Job ref

    BBBH129778

  • Expiry date

    23 November 2024

Apply now

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