The Role

We are seeking an experienced Continuous Improvement Analyst to deliver hands-on process and operational improvements across service, digital and customer-facing teams within a large, complex organisation.

You will support and deliver improvement initiatives from problem definition through to implementation and benefits realisation, working with global stakeholders to embed better ways of working.

What You'll Do

• Deliver improvement activity using Lean, Six Sigma, PDCA, A3 or similar methods

• Support process mapping, data analysis and improvement workshops

• Contribute to delivery from root cause analysis through to benefits tracking

• Support adoption of change across global and customer-facing teams

• Work closely with operational, digital and change teams

What We're Looking For (Essential)

• Experience in a Continuous Improvement / Business Improvement / Process Improvement role

• Lean Six Sigma certification (Green Belt minimum) with practical delivery experience

• Experience improving processes within customer-facing or sales operations environments

• Experience delivering operational change in complex organisations

• Strong stakeholder engagement and communication skills

• Comfortable working with global and culturally diverse teams