Senior Product Owner - Microsoft Dynamics CE
Location: London (Hybrid - 1 day on-site per week)
Day Rate: £500-£550 per day
Contract: Outside IR35 | Initial 12-month contract
Start Date: ASAP
A London-based software company is leading a major customer technology transformation and is looking for a Senior Product Owner with proven Microsoft Dynamics 365 CE (Customer Engagement) experience to drive the implementation of a brand-new CRM platform.
This is a greenfield opportunity to lead a strategic workstream delivering Dynamics CE as part of a broader programme also involving Adobe CDP & Campaign, with the aim of revolutionising how customers interact across all touchpoints.
Key Responsibilities:
-
Lead the product strategy and roadmap for the Microsoft D365 CE platform.
-
Own and manage the Dynamics CE backlog, defining priorities and signing off deliverables.
-
Act as a senior voice within the Product Chapter, shaping product standards and direction.
-
Work closely with business SMEs, implementation partners, and delivery teams.
-
Ensure alignment between Dynamics CE, Adobe CDP, and Campaign capabilities.
-
Oversee UAT, performance testing, and ensure solutions meet business and compliance needs.
Essential Experience:
-
Extensive experience as a Product Owner or Digital Product Manager on Microsoft Dynamics 365 CE implementations - this is essential.
-
Strong understanding of Dynamics CE modules (Sales & Customer Service) and core features (case management, SLAs, lead/opportunity handling).
-
Experience delivering technology change or greenfield programmes.
-
Familiarity with the Power Platform (Power Automate, Power Apps, Power BI).
-
Knowledge of Dataverse, CRM data migration, and system integrations (APIs, data flows).
-
Agile delivery experience, with a track record of managing backlogs and defining user stories.
-
Strong stakeholder engagement and cross-functional collaboration skills.
-
Awareness of GDPR and data privacy requirements.
You must have eligibility to work in the UK.
This is a high-impact role in a complex transformation setting, giving you the chance to shape a future-facing CRM ecosystem from the ground up.
Hybrid working - Central London (1 day per week on-site)
£500-£550 per day | Outside IR35
Start: ASAP