About Us
Our client is a technology services provider specialising in modern cloud and IT solutions. They support businesses of all sizes, from start-ups to established enterprises, helping them scale securely and efficiently. By tailoring services to each organisation's needs, they focus on delivering flexibility, resilience, and high-quality support to keep systems running smoothly.

Role Overview
We're looking for someone to join the helpdesk team as a first line support for customers. You'll handle technical queries raised by phone or email, take ownership of tickets, and make sure issues are resolved within agreed timescales. You'll also support users onsite or remotely, contribute to projects, and keep customers updated throughout.

Key Responsibilities

• Act as first point of contact for technical support requests

• Log, manage, and resolve incidents in line with SLAs

• Troubleshoot hardware, software, and network issues

• Provide onsite and remote user support

• Assist with project work and system implementations

• Monitor performance, backups, and cyber security alerts

• Support and administer Microsoft 365 services

• Contribute to process improvements and stay up to date with new technologies

Skills & Experience

• Strong knowledge of Microsoft 365, Windows/Mac OS, and Active Directory

• Basic understanding of Azure services and cloud concepts

• Networking skills (TCP/IP, VPNs, VLANs, DHCP)

• Familiarity with backup tools and disaster recovery

• Awareness of cyber security best practices

• Experience using helpdesk ticketing systems

• Confident communicator with strong organisational skills

• Ability to work independently and manage multiple priorities

Benefits

• Company pension scheme

• Cycle-to-work scheme

• Access to a learning platform with 16,000+ courses