Service Designer (GDS) | Public Sector | SC Cleared

Rate: Up to £560 per day (Inside IR35 - PAYE via Umbrella)

Location: Remote (with occasional travel for research)

Clearance: Active SC Clearance required

We are seeking an experienced Service Designer to lead the end-to-end design of user-centred services within a complex public sector ecosystem. This role is pivotal in ensuring digital touchpoints align with policy intent while maintaining strict adherence to Government Digital Service (GDS) standards.

The Role

You will collaborate with multidisciplinary teams-including policy, product, and delivery-to map complex systems and identify pain points. You will be responsible for creating evidenced 'as-is' maps and developing service blueprints that translate technical constraints into intuitive user journeys.

Key Responsibilities

• Lead Service Design: Create end-to-end services that meet diverse user needs and ensure accessibility across all touchpoints.
• Ecosystem Mapping: Analyse dependencies and service ecosystems to provide visual, easy-to-understand artefacts.
• Collaborative Design: Facilitate workshops and co-creation sessions, designing "in the open" to share knowledge across the wider design community.
• Strategy & Advocacy: Advocate for inclusive design practices and support the development of long-term service strategies and roadmaps.
• Mentorship: Guide junior designers and contribute to the growth of the internal design profession.

Requirements

• Public Sector Expertise: Extensive experience working within government departments and a deep understanding of GDS.
• Technical Literacy: Ability to align designs with organisational goals and technical delivery capabilities.
• Security Clearance: You must hold current, active SC Clearance to be considered for this position.
• UCD Focus: A proven track record of using verified information to solve complex service problems.