Senior Application Support Consultant - Hemel Hempstead (Hybrid)

An exciting opportunity has arisen for a talented and customer-focused Senior Application Support Consultant to join a growing team supporting a powerful ERP software platform. This role is ideal for someone with a passion for technology, a systematic approach to problem-solving, and a desire to help customers get the most from their business software.

You'll play a key role in supporting a broad range of modules including Accounting, CRM, E-Commerce, Business Intelligence, and Supply Chain Management. This is a varied and rewarding position offering plenty of scope for development and learning in a fast-paced environment.

Key Responsibilities

• Respond to technical and operational queries from customers across a wide range of business functions.

• Troubleshoot and resolve issues within the ERP platform, ensuring timely and effective solutions.

• Document issues and resolutions clearly, contributing to the knowledge base.

• Collaborate with internal teams to escalate and resolve complex issues.

• Deliver an exceptional customer experience through proactive communication and empathy.

Skills and Experience

The ideal candidate will bring:

• A strong analytical and logical mindset with excellent problem-solving skills.

• Outstanding communication skills, both written and verbal.

• A proactive, customer-first attitude and the ability to stay calm under pressure.

• Experience working with Accounting, ERP, or Business Management Software systems
  OR
  A degree in Computer Science, Accounting, or Business
  OR
  Strong financial knowledge and experience with management reporting.

Desirable (but not essential)

• Experience working with SQL Server, MySQL, and scripting.

• Familiarity with tools such as FTP/SFTP, SSL Certs, REST APIs, SOAP, Postman, Excel, and CSV files.

• Experience in 3rd party integrations, EDI, CRM, Logistics, E-Commerce, or Business Intelligence platforms.

Why Apply?

You'll be part of a supportive and collaborative team, in an environment that encourages learning, development, and innovation. With a culture that values people and continuous improvement, this role is perfect for someone looking to make a genuine impact in application support and grow their career in enterprise software.