💼 Job Title: Application Support Specialist
📍 Location: Hemel Hempstead, UK

About the Role:
Are you passionate about technology and love helping people solve problems? We're looking for a tech-savvy problem solver to join our growing team! You'll support customers across a range of business software modules including Accounting, Stock, CRM, E-Commerce, Business Intelligence, and Supply Chain Management.

If you enjoy troubleshooting, working with customers, and making a real impact, this could be the perfect role for you.

🛠 Key Responsibilities:

• Respond to customer queries and troubleshoot system issues 💻
• Document issues and work towards optimal solutions 📝
• Translate business requirements into technical information 🔍
• Collaborate with your team to deliver excellent customer service 🤝
• Help improve processes, workflows, and customer satisfaction 🌟

✨ Skills & Abilities:

• Strong analytical and problem-solving skills 🧠
• Friendly, empathetic, and professional communication style 😊
• Ability to work independently or as part of a team 👥
• Thrive under pressure and manage customer expectations effectively ⏱

🎓 Preferred Qualifications:

• Experience with Accounting, ERP, or Business Management Software OR
• Degree in Computer Science, Accounting, Business, or related field OR
• Good understanding of financial reporting and management processes 📊

💡 Desirable Skills (training provided if required):

• SQL databases, scripting, and administration 🗄
• FTP/SFTP, SSL Certificates, REST API, SOAP, Postman, Excel, CSV files 🔧
• ERP integrations, EDI, Logistics, Warehouse Management, CRM, E-Commerce, BI experience 📦

🎁 Benefits & Culture:

• Private healthcare and wellness support 🏥
• Flexible working arrangements for work-life balance ⏰
• Pension contribution 💷
• Exercise reimbursement (gym or club memberships) 🏋️‍♂️
• 25 days annual leave + UK Bank Holidays 🌴
• Fun social events including BBQs, charity hikes, and more 🎉

Why Join Us:
You'll be part of a collaborative team where your ideas matter, your skills are valued, and you'll have plenty of opportunities to grow. If you love technology, enjoy helping people, and thrive in a fast-paced environment, this is your chance to shine! 🌟