We're working with a leading technology solutions business experiencing rapid expansion, and they're looking for a skilled 3rd Line Engineer to join their collaborative, close-knit technical team.

Key Responsibilities

• Act as a senior escalation point for 1st and 2nd line support tickets

• Provide advanced troubleshooting, maintenance, and system upgrades

• Deliver on-site and remote technical support, ensuring SLA adherence

• Lead or assist with project delivery, architecture design, and migrations

• Support pre-sales activities, helping scope and recommend technical solutions

• Mentor junior engineers and contribute to process improvements

• Support the ongoing development of RMM (Remote Monitoring & Management) and IaaS platforms

• Maintain accurate documentation and uphold best practices in IT service delivery

Skills & Experience

• Prior experience in a 3rd Line or senior IT support role within an MSP environment (essential)

• Strong knowledge of Microsoft 365, including Azure AD/Entra, Exchange, SharePoint, Intune

• Experience with Windows Server (2016/2019/2022) and Active Directory, DNS, DHCP, Group Policy

• Proficiency in virtualisation technologies (Hyper-V Clusters, shared storage, VMware or similar)

• Solid understanding of networking - managed switches, VLANs, and firewalls (WatchGuard experience advantageous)

• Experience with Veeam or similar backup/disaster recovery tools

• Familiarity with hosted telephony systems and RMM platforms

• Strong problem-solving, communication, and documentation skills

• Willingness to travel occasionally, including overnight stays when required

What's on Offer

• Competitive salary up to £42,000 (DOE)

• Ongoing professional development and training opportunities

• Collaborative team culture within a fast-growing MSP

• Exposure to diverse technologies and complex infrastructure environments

• Genuine progression pathways into technical architecture and leadership roles