Service Design Manager

Service Design - ITIL - ServiceNow - government - 12 month contract - SC Clearance - Remote first with ad hoc onsite travel

I have an immediate contract opportunity for an experienced Service Design Manager to join a busy Service Design & Transition team with our government client. The role will be mainly remote with some flexibility to travel onsite on an ad hoc basis.

Due to the urgency of the role and the nature of the client, candidates with active SC clearance will be preferred.

What you'll focus on

• Designing and documenting new IT services that align with ITIL-based service management.
• Embedding service design principles and standards into projects from early stages through to transition.
• Ensuring every new or changed service includes clear, comprehensive support arrangements.
• Contributing to shared service design standards and continual improvement activities within the practice.

Key responsibilities

• Produce complete service designs that incorporate business needs, organisational standards, shared service capabilities and external suppliers.
• Reuse existing service components and capabilities where appropriate to keep services proportionate and affordable.
• Plan and manage the transition of services into live operation in a safe, structured manner.
• Work closely with project teams and operational service teams to coordinate go-live and early life support.
• Onboard and integrate third-party suppliers into end-to-end service and support models.
• Engage and manage expectations with a range of internal and external stakeholders.

What we're looking for

• Strong experience of successful Service Design and Transition, ideally within the public sector / government organisations.
• Background in IT Service Management, with ITIL-aligned experience.
• ITIL qualification.
• Hands-on experience with ServiceNow.
• Experience onboarding and working with third-party suppliers as part of services.
• Proven ability to set expectations and manage stakeholders at different levels.
• Experience of Agile development methodology (desirable).

Interested? Apply now for immediate consideration!