IT Operations & Information Systems Manager
Healthcare Sector
London (Hybrid - 1-2 Days Per Week)
£65,000 per annum + Benefits
Permanent | Full-Time
An established organisation within the Healthcare sector is seeking an experienced IT Operations & Information Systems Manager to join their technology function, supporting a fully outsourced IT environment across infrastructure, systems, service delivery, and operational projects.
This is a hands-on operational leadership role managing a team of 5 individuals, acting as the key conduit and primary point of contact between the business, Managed Service Providers, and wider technology stakeholders.
The team structure currently includes:
- x2 Innovation & Adoption Specialists
- On-Site Engineer
- Information Security Analyst
Key Responsibilities:
- Oversee day-to-day IT operations and service delivery within a fully outsourced environment
- Act as the main point of contact between internal stakeholders and external MSP providers
- Manage operational projects, supplier relationships, escalations, and service improvements
- Support Information Systems, infrastructure operations, and operational governance activities
- Coordinate incidents, operational change, and continuous improvement initiatives
- Lead and support a small operational team across service delivery and technology operations
Key Experience:
- Previous experience managing IT Operations or IT Service Delivery environments
- Strong MSP/vendor management experience
- Experience acting as a conduit between technical teams and the wider business
- Background within Information Systems, infrastructure, or operational technology environments
- Strong stakeholder management and communication skills
- Experience managing or mentoring teams
Benefits Include:
- 25 Days Holiday + Bank Holidays
- Hybrid Working
- Pension Contribution
- Healthcare Cash Plan
- Learning & Development Support
- Gym Membership Discounts
- Flexible Working
- Employee Assistance Programme
Please note:
- No sponsorship available
- Candidates must be able to commute into London 1-2 days per week
